Privacy Policy

1. Introduction

This Privacy Policy explains how UnnatFarm collects, uses, stores, and protects user information through its web platform and associated mobile applications.

By using UnnatFarm services, users agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Basic profile information such as name, mobile number, address, role, and user category.
• Farmer, UFC Admin, UFC Mitra, and centre-related profile details.
• Product, order, purchase, sales, stock, and transaction-related information.
• Documents, images, certificates, or files uploaded for verification, validation, training, or operational purposes.
• Location-related information such as state, district, block, village, centre, or service area details.
• Support tickets, feedback, profile update requests, and service-related communication.

3. How We Use Information

Collected information is used for:

• User registration, login, profile completion, and role-based access.
• Validation and approval of farmers, UFC Admins, UFC Mitras, and related users.
• Managing orders, products, purchases, sales, stock, training materials, and support requests.
• Generating reports, dashboards, analytics, and administrative records.
• Improving platform performance, security, service delivery, and user experience.
• Communication related to operations, approvals, notifications, support, or transactions.

4. Data Sharing

We do not sell user personal information. Information may be shared only with authorized administrators, operational teams, validation teams, service partners, or government/project stakeholders where required for platform operations, reporting, compliance, support, or service delivery.

5. Data Security

We use reasonable technical and administrative measures to protect user data from unauthorized access, misuse, alteration, or loss. Access to information is controlled through user roles and permissions.

6. User Account and Access

Users are responsible for keeping their login credentials secure. Any activity performed through a user account may be treated as activity performed by that user.

7. Uploaded Documents and Files

Uploaded documents and files may be used for validation, approval, record keeping, training, transaction processing, and operational review. Users should upload only correct and relevant documents.

8. Data Retention

We may retain user information as long as required for operational, reporting, legal, administrative, or project-related purposes.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. Updated versions will be made available on this page.

10. Contact

For privacy-related queries, users may contact the UnnatFarm support or administration team through the official platform communication channels.